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Welcome to Outlet Sarto Base Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.sartobase.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use

1.1 Eligibility

To use our website and make purchases, you must:

  • Be at least 18 years old or have parental/guardian consent
  • Have legal capacity to enter into binding contracts
  • Reside in a country we ship to (excluding parts of Asia and remote areas)

1.2 User Responsibilities

You agree to:

  • Provide accurate and complete information when creating an account or making purchases
  • Keep your account credentials secure
  • Not use our website for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems

1.3 Intellectual Property

All content on our website (logos, text, images, designs) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our brand name or trademarks without authorization

2. Products and Services

2.1 Product Descriptions

We sell premium fashion items including:

  • Blazers
  • Co-ordinates
  • Jeans & Trousers
  • Shorts
  • Skirts
  • Tops & Bodysuits

We make every effort to display products accurately, but colors may vary slightly due to monitor settings.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the unavailable item

2.3 Hygiene Considerations

Due to hygiene reasons, we cannot accept returns on Bodysuits and Tops unless they are faulty. All other items are eligible for returns within 15 days if unworn and in original condition.

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • You receive shipping confirmation with tracking when your order dispatches

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): via DHL/FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: via EMS for orders over £50, delivered within 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.2 Delivery Responsibilities

Once items are shipped:

  • You become responsible for the goods
  • We are not liable for delays caused by customs or local postal services
  • You must inspect goods upon delivery and report any damage immediately

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days if:

  • Items are unworn, unwashed, and in original condition
  • All original tags are attached
  • Items are in original packaging

5.2 Return Process

To return an item:

  • Contact us at [email protected] within 15 days
  • Use subject line: “Return Request: [Your Order Number]”
  • Include product details and reason for return
  • Wait for our return authorization
  • Ship items to: Outlet Sarto Base Store Returns, 50 Crieff Rd, Perth, GB PH4X 8RY

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return:

  • Issued to your original payment method
  • Shipping costs are non-refundable
  • You receive email confirmation when processed

6. Liability and Disputes

6.1 Our Liability

Our liability is limited to:

  • The purchase price of the goods
  • Direct damages caused by our negligence

We are not liable for:

  • Indirect or consequential losses
  • Delays beyond our control (e.g., natural disasters, pandemics)
  • Incorrect use of products

6.2 Dispute Resolution

If any disputes arise:

  • We encourage you to contact us first at [email protected]
  • We will attempt to resolve disputes amicably
  • These terms are governed by the laws of the United Kingdom

7. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use of our site after changes constitutes acceptance of the new terms.

8. Contact Us

For questions about these Terms and Conditions:

Email: [email protected]
Address: Outlet Sarto Base Store, 50 Crieff Rd, Perth, GB PH4X 8RY