At Outlet Sarto Base Store, we combine premium fashion with exceptional service. Our shipping and returns policies are designed to provide you with a seamless shopping experience while maintaining our commitment to quality.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable courier services to ensure your premium fashion pieces arrive safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods:

  1. Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Tracked service with signature required
  2. Free Shipping – via EMS for orders over £50
    • Delivery within 15-25 business days after dispatch
    • Basic tracking available

Please note: Delivery times are estimates and may vary depending on customs processing in your country. We cannot be responsible for delays caused by customs or local postal services.

Returns & Exchanges

We want you to love every Outlet Sarto Base Store purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Important exception: For hygiene reasons, we cannot accept returns on Bodysuits and Tops unless they are faulty. All other items (Blazers, Co-ordinates, Jeans & Trousers, Shorts, and Skirts) are eligible for returns.

How to Return an Item

Follow these steps for a smooth return process:

  1. Contact us at [email protected] within 15 days of receiving your order
    • Use subject line: “Return Request: [Your Order Number]”
    • Include product details and reason for return
    • For exchanges, specify preferred replacement items
  2. Wait for approval – Our team will respond within 2 business days with return instructions and an RMA number
  3. Package your return securely in the original packaging with all tags attached
  4. Ship your return to:
    Outlet Sarto Base Store Returns
    50 Crieff Rd
    Perth, GB PH4X 8RY

    Use a trackable shipping service (we recommend insurance)

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability):

  • Follow the standard return process above
  • Clearly indicate you want an exchange and specify your preferred replacement
  • For fastest service, place a new order while processing your return

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and your order details
  • We’ll cover return shipping costs
  • Choose between replacement (if available) or full refund

Need Help?

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].

Thank you for choosing Outlet Sarto Base Store for your premium fashion needs.