At Outlet Sarto Base Store, we take pride in offering premium fashion pieces that meet our exacting standards. However, we understand that sometimes an item may not meet your expectations. Our returns policy reflects the same commitment to quality and service that defines our collections.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Please note: For hygiene reasons, we cannot accept returns on Bodysuits and Tops unless they are faulty. All other items from our collections (Blazers, Co-ordinates, Jeans & Trousers, Shorts, and Skirts) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include the following information in your email (or use our template below).
  2. Wait for approval – Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package your return – Securely pack the item(s) in the original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns address (provided in your RMA email) using a trackable shipping service. We recommend insuring your return.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund has been processed

Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. To process an exchange:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you would like an exchange and specify your preferred replacement item
  3. If the replacement item is of higher value, you will need to pay the difference
  4. If the replacement is of lower value, we will refund the difference

For fastest service, we recommend placing a new order for the desired item while processing your return.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and your order details
  • We will cover return shipping costs for faulty items
  • You may choose between a replacement (if available) or full refund

Return Request Template

Use this template to ensure your return request includes all necessary information:

Subject: Return Request: [Your Order Number] Dear Outlet Sarto Base Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned: – Product Name: – Size/Color: – Reason for return: [For exchanges, please specify desired replacement item(s) including size/color] I confirm that the item(s) are unworn, unwashed, and in original condition with all tags attached. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Number]

Returns Address

All returns should be sent to:

Outlet Sarto Base Store Returns
50 Crieff Rd
Perth, GB PH4X 8RY

For any questions about our returns policy, please contact our customer service team at [email protected].