Welcome to Outlet Sarto Base Store’s FAQ section. We’ve compiled answers to the most common questions about our premium fashion collections, delivery services, and shopping experience. Can’t find what you’re looking for? Our Perth-based team is always happy to help at [email protected].
About Our Brand & Products
What style aesthetic does Outlet Sarto Base Store represent?
We specialise in sophisticated, fashion-forward essentials that blend timeless tailoring with contemporary trends. Our collections feature premium blazers, coordinated sets, and versatile wardrobe staples designed for the style-conscious individual who values both quality and effortless elegance.
What types of clothing do you offer?
Our curated selection includes:
- Tailored Blazers for polished office wear or statement evening looks
- On-trend Co-ordinates for effortless matching sets
- Premium denim including Jeans & Trousers
- Seasonal Shorts and feminine Skirts
- Versatile Tops & Bodysuits to complete any outfit
Ordering & Account Information
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure transactions.
Can I modify or cancel my order after placement?
As we process orders quickly (typically within 1-2 business days), modifications may not always be possible. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship?
We offer seamless global delivery to most countries worldwide, excluding Asia and select remote areas. Our boutique team in Perth personally oversees every international shipment.
What are my shipping options?
We offer two premium shipping services:
- Express Shipping (£12.95) via DHL/FedEx: 10-15 business days after dispatch
- Free Standard Shipping (orders over £50) via EMS: 15-25 business days after dispatch
Why does shipping take longer during sales periods?
During peak seasons or our up-to-30%-off events, we maintain our commitment to quality by personally inspecting each item before dispatch. This boutique-level care may add slightly to processing times but ensures your fashion investments arrive in perfect condition.
Will I receive tracking information?
Yes, all orders include tracking. For express shipments, you can track every step of your parcel’s journey from our Perth boutique to your doorstep.
Returns & Exchanges
What is your return policy?
We want you to love every Sarto Base piece as much as we do. If any item doesn’t meet your expectations, simply return it within 15 days of receipt for a refund. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Please email [email protected] with your order number and return request. Our team will provide return instructions and the appropriate address for your location.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.
Quality & Care
How do you ensure product quality during shipping?
Every order receives our signature luxe packaging – your investment pieces arrive protected and presentation-ready, with the same care we devote to our fabrics and tailoring.
Where can I find care instructions for my garments?
Care labels are attached to all garments. For premium pieces like our blazers and coordinates, we recommend professional dry cleaning to maintain their sophisticated finish.
Still Have Questions?
Our Perth-based customer service team is happy to assist with any additional queries. Contact us at [email protected] or visit our boutique at 50 Crieff Rd, Perth, GB PH4X 8RY.
“Because looking fabulous shouldn’t be complicated – from our boutique to your wardrobe.”